Terms & Conditions of Sales

Terms & Conditions of Sales

The activities conducted under the name of “GreenEcoBox” and the websites www.greenecobox.com www.greenecobox.fr www.greenecobox.de and www.greenecobox.ch are operated by the company CreateColours Christine Ferrère (CHE 214 967 659) and its subsidiary GreenEcoBox (hereinafter “GreenEcoBox”).

The websites www.greenecobox.com www.greenecobox.fr www.greenecobox.de www.greenecobox.ch
are opened to all users of the Internet.

GreenEcoBox has two main activities: monthly and bimonthly distribution to its customers of two boxes containing either cosmetic or food products from ethical artisans and an eBoutique containing products from ethical artisans (non-exhaustive list).

These offers are only available from the www.greenecobox.com,  .ch, .fr and .de websites. By validating and confirming their subscription or order in the eBoutique, the Customer declares to unconditionally accept the terms of the subscription or the order as well as the entirety of these terms and conditions.

The Terms and Conditions of sales from GreenEcoBox are intended to define the rights and obligations of the parties in connection with the sale of products on www.greenecobox.com, .ch, .fr and .de. They apply, without limitation or qualification, to all sales of products offered by GreenEcoBox on its websites www.greenecobox.com, .ch, .fr and .de (hereinafter the “Sites” or “Websites”).

Any order placed on the websites implies acceptance of these General Terms. The Client acknowledges that he/she has understood and accepted all the terms. The customer has the option to save them and print them. These Terms and Conditions are subject to Swiss law and Swiss standards. GreenEcoBox reserves the right to modify these Terms and Conditions and specific conditions at any time without notice, provided that such changes will not apply to bookings and orders previously accepted and confirmed by the Customer.

Article 1 – Company Information

GreenEcoBox, Basel BS (Basel-Stadt), Switzerland
[email protected]

GreenEcoBox Customer Service can be contacted at the email above or via the contact page https://www.greenecobox.com/contact-us/.

Article 2 – Registration and conditions for placing an order

2.1 – Upon registration on the sites, the Customer must ensure the accuracy and completeness of the data submitted.

2.2 – Anyone placing an order on the sites claims to have the capacity to perform legal acts. Only people more than 18 years old can make a subscription or buy from GreenEcoBox.

Article 3 – Price

3.1 – The prices listed on the .ch domain are in Swiss Francs (CHF). The value added tax (hereinafter “VAT”) is not levied because GreenEcoBox is not subject to VAT. Domains .fr, .de and .com list prices in Euro (€).

3.2 – GreenEcoBox reserves the right to change prices at any time. However, price changes have no retroactive effect and thus have no effect on orders placed previously.

Article 4 – Payment

4.1 – Payment is made directly online by credit card via Stripe or by PayPal.

4.2 – For payments by credit card, GreenEcoBox uses the secure platform providers Stripe (see https://stripe.com). GreenEcoBox stores no data of payment.

The entire purchasing process is fully encrypted and protected by SSL provided by our host GoDaddy (see https://ch.godaddy.com/). A certificate “SSL” of the same company certifies it.

Article 5 – Delivery

5-1 – Subscriptions:

  • Bee happy box: Deliveries are made from the 16th of each month when orders and payments are received at least on the 10th of the month.
  • Beauty in the box: Bi-monthly box: Deliveries to come: August 16th, October 16th, December 16th. Payments are received at least on August 10th, October 10th and December 10th for a delivery on the respective months.

eBoutique (without subscription): Deliveries are made in the next 5 working days after payment is received.

5.2 – The goods are delivered directly to the shipping address provided by the customer.

5.3 – No shipping fees for subscribed boxes (Bee happy box and Beauty in the box) in the EU, Switzerland and UK. Additional shipping costs for other countries.

No shipping fees in the EU, Switzerland and UK for orders in the eBoutique if the amount is more than 60 CHF or EUR. Additional shipping costs for other countries.

5.4 – A delay is not a case for cancellation of the order and gives no right to any compensation.

5.5 – In the absence of the person and unless otherwise specified by the customer when ordering, products will have to be picked up from the nearest post office.

5.6 – GreenEcoBox engages to deliver the products that are showcased in advance on the website. GreenEcoBox can eventually replace at least one product by another (equivalent quality and price) if a last minute problem occurs (too many orders received, products damaged by transport when they arrive at GreenEcoBox, etc.).

Article 6 – Checking the goods

6.1 – It is up to the Client to verify the amount and condition of the goods upon delivery.

6.2 – If the Customer finds omissions or damage, he must report on receipt of delivery to GreenEcoBox customer service and attach a photo of the damage. The Customer should use the form on the page https://www.greenecobox.com/return-unsubscribe/.

6.3 – In the above-mentioned case, the Customer will receive a replacement product, a similar product or another product at a next delivery.

Article 7 – Limitation of Liability

7.1 – Subject to mandatory Swiss law, any claim for damages relating to a delivery referred under these conditions will not exceed the amount of the purchase price of the products that generated the request for damages.

7.2 – GreenEcoBox cannot be held liable for any indirect, incidental or consequential damages of any kind arising in connection with its products, their use, sale or this site.

7.3 – GreenEcoBox cannot be held responsible for delay or failure to deliver caused by circumstances beyond its control such as accident, strike, war, natural disaster or other which prevent the production, transportation or delivery of products.

Article 8 – Definition of Terms

8.1 – “Bio/organic” labels are not evaluated by the CFB (Federal Bureau of Consumption in Switzerland). GreenEcoBox solely makes appreciation. In no case a customer could ask for repair or refund of the product pretexting that it is for him not an bio/organic product.

8.2 – For French speakers, the concept of “box” refers to “coffret”.

Article 9 – Guarantee

GreenEcoBox guarantees the traceability and origin of products sold on this site. GreenEcoBox does its best to deliver quality products to its customers and to provide excellent services. Customer can submit his comments by writing to [email protected].

Article 10 – Law and For

Swiss law governs contract made as subscription or purchase at GreenEcoBox. In case of issue, the jurisdiction is Basel. Limited remedies are reserved.


Basel, May 23rd 2018